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1.What is Streamyx Combo package?
i. Streamyx Combo package is a package which offers Streamyx broadband Internet access service and includes TM Homeline. Streamyx Combo is a package offering and no separate charge for TM fixed line rental. Customers just need to pay a single monthly subscription fee for both the services.
ii. The prices for Streamyx Combo packages are cheaper than any existing package, whereby customer pays separately for Streamyx and TM Homeline rental.
iii. Streamyx Combo package comes with UNLIMITED broadband usage and with modem.
iv. Details of Streamyx Combo package offerings are as follows:
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Streamyx Combo Package
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Add On Voice Plan
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1) 384Kbps at RM60 per month
2) 512Kbps at RM90 per month
3) 1Mbps at RM110 per month
4) 2Mbps at RM140 per month
5) 4Mbps at RM160 per month
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+RM10 per month to enjoy:
1) Unlimited nationwide call to any TM fixed line numbers
2) Flat rate call to any mobile and non-TM fixed line numbers at 30 sen/minute
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2) What is the minimum subscription period for Streamyx Combo package?
12 months
3) I am a TM Home Prepaid customer, can I subscribe to Streamyx Combo?
NO. Streamyx Combo is only applicable for TM Homeline customers.
4) If I am an existing TM Homeline customer, can I subscribe to Streamyx Combo? What are my initial charges?
Your first bill for the Streamyx Combo package will consist of the following charges:
(i) RM75 Streamyx activation fee
(ii) RM88 installation Modem fee (waived if applicant chose self-installation modem)
(iii) RM10 Streamyx stamp duty fee
(iv) 1st and 2nd month subscription fee advance payment.
(v) Call usage (if any)
5) If I’m subscribing to TM Homeline together with Streamyx Combo,what are my initial charges?
Your first Telekom bill will consist of the following charges:
(i) RM75 Streamyx activation fee
(ii) RM88 installation Modem fee (waived if applicant chose self-installation modem)
(iii) RM10 Streamyx stamp duty fee
(iv) 1st and 2nd month subscription fee advance payment.
(v) Call usage (if any)
(vi) RM75 deposit for fixed line
(vii) RM10 stamp duty for fixed line
(viii) RM50 connection fee for fixed line
Cash Wiring charge RM30 When Telekom contractor come to install phone line for applicant
6) If I am an existing TM Homeline customer, can I subscribe to Streamyx Combo? When can I start enjoying ZERO charge for TM Homeline rental, which is included in the Streamyx Combo package?
Yes. You can start enjoying the ZERO charge on TM Homeline rental for Streamyx Combo on the next bill date of your TM Homeline after the activation of Streamyx Combo service.
7) If I’m subscribing to TM Homeline together with Streamyx Combo, when can I start enjoying the inclusiveness of TM Homeline rental for it?
You can start to enjoy the inclusiveness of TM Homeline rental for Streamyx Combo on the next bill date of your TM Homeline after the activation of Streamyx Combo service.
8) Do all Streamyx Combo packages include TM Homeline rental and Modem with warranty?
YES
9) What is the warranty period for the modem?
One year warranty.
10) Are the rates of Voice Plan RM10 more attractive and give me more savings than normal call charges?
Yes. With just RM10 per month, you will enjoy UNLIMITED calls to any TM fixed line nationwide. You will also enjoy flat rate charge of 30sen/minute for calls to any mobile number and non-TM fixed line nationwide.
11) When can I enjoy the Voice Plan RM10?
Your Voice Plan RM10 will be effective on the next bill date of your TM Homeline after the activation of Streamyx Combo service. If you utilise your TM Homeline to make phone calls before such notification(s), your calls will be charged at the normal call rates.
12) When and how can I terminate Streamyx Combo package or any of the Add On(s)?
You can only terminate Streamyx Combo service after the minimum subscription period 12 Month. Penalty will be imposed should you terminate the subscription before the expiry of this minimum period. Termination of the package can only be done at TMpoint outlets.
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